General Returns

Decorprice.com has instituted the EZ No Hassle Returns Policy. We understand that sometimes you may not know if the item purchased is going to work for your needs until you open the box and see it in person. We want you to be satisfied with your purchase and come back and recommend your purchase to friends and family as well. That’s why we devised EZ No Hassle Returns Policy.

Customers may return items for buyers remorse and are eligible to receive a full refund if return is initiated within 30 days of delivery. Returns requested after 30 days will not be accepted.

Restocking fees

Decorprice.com does not charge restocking fees on most of its products. We strive hard to work with our manufacturers but certain manufacturers charge restocking fees which we pass to customer. We do not treat restocking fees as a revenue source. We are very transparent and clearly state on the product page whether restocking fee is applicable or not. If you are not sure of the restocking fee on product you are looking to purchase, please chat/call with our customer service agent.

How to set up a Return Online

Returns can be set up online 24/7! Setting up a return is quick and easy. Reach us by filling out the contact form or contacting our customer service agents.

Return products must include all original packaging, including all papers, parts and associated pieces. The items are to be uninstalled, in new condition and with no clipped wires or missing hardware. Need original packing and original box/carton. There should be no markings or writing on the box/carton.

The following are considered NON-RETURNABLE merchandise…

  • 1. Any item that is marked as non returnable
  • 2. Any custom made or custom built fixture
  • 3. Clearance items, custom quotes, special discounts and orders of bulk quantities
  • 4. Any item that is not in resellable condition
  • 5. Any item that is not its original box with the original packaging materials and assembly instructions
  • 6. Parts, light bulbs, shades, glass.
  • 7. Any item without the correct RGA number written on a separate sheet taped to the box.

Please note any items returned without authorization, returned to incorrect location or returned in damaged or unsellable condition may still be subject to additional fees that will be deducted from your refund or no refund able to be issued.

Refunds

Refunds will be issued upon inspection of the returned item. Per inspection, as long as the product is in new condition, received in its original packaging and sent to the correct warehouse, refund will be issued less any applicable fees or handling charges. You'll be notified via email of your refund. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check, please allow an additional 14-21 days for delivery of check via USPS.

Damaged Items

Customers may return items damaged in transit and are eligible to receive a full refund or replacement if damage is notified via email to us within 10 days of delivery for items delivered by small parcel like Fedex/UPS/USPS or within 5 days of delivery of items by freight/common carriers In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. Upon inspecting the merchandise email us noting what was damaged, so that we can assist you immediately and expedite a new item right away.

For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately. In the rare event of a manufacturer defect, we again ask you to call our toll free number or through email with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced, or get the correct parts expedited to you.

Please note: Photos are required to process most damage claims and we may be unable to process your request without photos. Take a digital photo of the damaged or defective item for your records and e-mail us a copy at returns@decorprice.com

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