Returns can be set up online 24/7! Setting up a return is quick and easy. Reach us by filling out the contact form.
If you're not totally satisfied with your shipment, we're happy to replace it or accept a return of the merchandise if it meets the following criteria:
- All return merchandise must be in resalable condition
- The product must be free from scratches and/or defects
- The product must not have been installed
- You must have the original packaging for the item, and there cannot be any writing on the original packaging
DecorPrice.com accepts returns within 30 days of when the order was placed. There's no minimum value on returns and restocking fees are applicable depending on the item/brand purchased. Restocking fee is 20%.
DecorPrice.com isn't responsible for any labor costs incurred as the result of the installation of wrong or defective parts. In addition, we're not responsible for lost shipments. Instead, you must file a lost shipment freight claim with the shipping company. Finally, merchandise must have not been damaged in freight transit.
Items that are special ordered may not be returnable. If the item is defective or damaged, we will send you a replacement product..
Follow the simple directions below to make your return by mail:
Contact our returns department to process your return and receive a return goods authorization (RGA) number. Once you’ve set up your return, you’ll receive an email with an RGA number within 2 business days. Along with this return number you’ll receive a ship-to address where you must send your merchandise. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RGA number, your return may be subject to additional fees.
- Include all original packing materials, manuals, and accessories with the product to avoid any additional fees.
- We recommend items be returned via Fedex or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
- You are responsible for all freight charges. However, you’ll be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
You'll be notified via email of your refund once we've received and processed the returned item. NOTE: If the cause of the return is result of our error, DecorPrice.com will gladly refund the shipping costs.
Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check, please allow an additional 14-21 days for delivery of check via USPS.